Privacy policy.
Introduction
This privacy policy is to provide to you information on how your personal information (which includes your health information) is collected and used within this practice, and the circumstances in which I/we may share it with others.
Why and when your consent is necessary
When you become a patient of this practice, you provide consent for the Georgenat team to access and use your personal information so Georgenat can provide you with the best possible health care. Only staff who need to see your personal information will have access to it. If I/we need to use your information for anything else, we will seek consent from you to do this. If you do not provide this information; we may be unable to treat you.
Why does Georgenat collect, use, hold and share your personal information?
This practice will need to collect your personal information to provide quality health care services to you. The main purpose for collecting, using, holding, and sharing your personal information is to thoroughly assess and manage your health needs. I/we also use it for administrative purposes of the practice, billing, for directly related business activities, such as payments, practice audits, and business processes
What personal information does Georgenat collect?
The information collected about you includes your:
names, date of birth, addresses, contact details, occupation
medical information including presenting complaint, medical history, current and previous medications, known allergic reactions, adverse events, immunisations, past and family history, relevant lifestyle history, risk factors, findings from pathology tests or other investigations.
Dealing with Georgenat anonymously
You have the right to deal with Georgenat anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How does Georgenat collect your personal information?
This practice may collect your personal information in several different ways.
When you make your first appointment Georgenat will collect your personal and demographic information via your registration.
During the course of providing health care services, Georgenat may collect further personal information.
Georgenat may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
your guardian or responsible person
other involved health care providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
When, why and with whom does Georgenat share your personal information?
Georgenat will only disclose your personal information for the purpose or purposes of consultation with another practitioner or as otherwise permitted by law and only with your consent. This may include disclosure of information to your doctors or other health professionals. In the case of insurance or compensation claim it may be necessary to disclose and or collect information that concerns your return to work to an insurer or your employer.
Only people who need to access your information will be able to do so. Other than in the course of providing health care services or as otherwise described in this policy, this practice will not share personal information with any third party without your consent.
Georgenat will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
This practice will not use your personal information for marketing any goods or services to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying this practice in writing.
This practice may use your personal information to improve the quality of the services offered to patients through research and analysis of patient data.
How does Georgenat store and protect your personal information?
Your personal information may be stored at our practice in electronic records, including any photos sent for online consult purposed.
This practice stores all personal information securely.
How can you access and correct your personal information?
You have the right to request access to, and correction of, your personal information.
This practice acknowledges patients may request access to their medical records. Georgenat require you to put this request in writing and email them through to hello@georgenat.com and we will respond within a reasonable time.
Georgenat will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, Georgenat will ask you to verify that your personal information is correct and current. You may also request that Georgenat correct or update your information, and you should make such requests in writing to hello@georgenat.com
How can you lodge a privacy-related complaint, and how will the complaint be handled at this practice?
Georgenat take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to hello@georgenat.com. We will then attempt to resolve it in accordance with our resolution procedure.
You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Policy review statement
Any changes to this Privacy Policy will be posted onto the Website. Unless stated otherwise, changes will be effective immediately upon being placed onto the Website. Your continued use of the Website means you agree to be bound by the amended Privacy Policy
Current as of: 25/11/2024